Active Water Leak? Click here to learn how to shut off your water

24/7 Emergency Service Available Now

Water Heater Emergency?
We're Here to Help

No hot water? Leaking tank? Total failure? Call or text us right now for immediate assistance.

Call 704-960-2050 Text 704-960-2050

Phone or text is the fastest way to reach us. We respond immediately to emergencies.

Active Water Leak? Act Now!

If you have a water leak from your water heater, shut off the water supply immediately to prevent damage:

Locate the shut-off valve: Look for a valve on the cold water pipe leading into the top of your water heater. Turn it clockwise to close.
Main water shut-off: If you can't find the heater valve or it won't turn, shut off your home's main water supply. This is usually located where the water line enters your home (often in the basement, crawl space, or near the water meter).
Turn off power: For electric heaters, flip the breaker. For gas heaters, turn the gas valve to "OFF" or "PILOT."
Call us immediately: Once the water is off, call or text 704-960-2050 for emergency service.

Don't know how to shut off your water? Call us right now at 704-960-2050 and we'll walk you through it over the phone!

Why Call Water Heater Express?

When you have a water heater emergency, you need fast, reliable service you can trust

Available 24/7

True 24/7 emergency service. We answer our phone day or night, weekends and holidays included.

Free Phone Help

Get expert troubleshooting advice over the phone at no charge. We may be able to solve your problem right away.

Same-Day Service

Most emergencies resolved the same day. We arrive fast with everything needed to get your hot water back.

Experience You Can Trust

Family-owned and operated with years of experience. Fully insured and committed to quality work.

Call or Text

Prefer texting? We respond to texts just as fast as calls. Whatever is easiest for you.

Transparent Pricing

Upfront quotes before we start work. No surprises, no hidden fees. You'll know the cost before we begin.

Common Water Heater Emergencies

We handle all types of water heater problems, including:

No Hot Water

Complete loss of hot water throughout your home

Leaking Water Heater

Water pooling around the base or dripping from connections

Strange Noises

Banging, popping, or rumbling sounds from the tank

Rusty or Discolored Water

Brown, yellow, or rust-colored hot water from faucets

Gas Smell (Natural Gas)

If you smell gas, evacuate immediately and call 911, then us

Pilot Light Won't Stay Lit

Gas water heater pilot keeps going out repeatedly

Emergency Service Available Throughout:

Greater Charlotte & surrounding areas within 50+ miles

Charlotte

Concord

Cornelius

Huntersville

Kannapolis

Matthews

Mint Hill

Mooresville

Salisbury

Belmont

Pineville

Gastonia

Monroe

Harrisburg

Mount Holly

Plus many more communities in Mecklenburg, Cabarrus, Gaston, Union, Iredell, Lincoln, and Rowan Counties

Don't Wait - Get Help Now

Every minute counts in a water heater emergency. Call or text us right now and we'll get your hot water restored fast.