Privacy Policy

1. Information We Collect

We collect information you give us directly when you:

• Fill out a contact or quote request form
• Call or text our phone number (704-960-2050)
• Schedule an appointment
• Sign up for special offers or newsletters

This typically includes: name, email address, phone number, home address, and details about your plumbing or water heater issue.

We also automatically collect:

• IP address, browser type, and device information
• Pages you visit and time spent on our site (via Google Analytics and basic server logs)
• Cookies and similar tracking technologies (see Cookie section below)

2. How We Use Your Information

We only use your information to:

• Provide quotes and schedule service appointments
• Perform the plumbing or water heater services you request
• Send service reminders or follow-up messages
• Improve our website and customer experience
• Comply with legal requirements

3. We Do NOT Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. Period.

4. Who We Share Information With

We only share information with trusted partners who help us run our business:

• Google Analytics (website traffic)
• Scheduling & CRM software (for appointment management)
• Payment processors (only when you pay by card)
• Licensed plumbers or technicians who come to your home

All partners are required to keep your information confidential.

5. Cookies & Tracking

We use cookies for:

• Remembering your preferences
• Keeping the website running smoothly
• Google Analytics (anonymous usage data)

You can turn off cookies in your browser settings at any time.

6. Your Rights (CCPA & GDPR)

You have the right to:

• Know what personal data we have about you
• Request deletion of your data
• Opt out of any future marketing

Just email or call us — we'll handle it within 30 days, no questions asked.

7. Data Security

We use industry-standard encryption (SSL) and secure servers. While no system is 100% secure, we take reasonable steps to protect your information.

8. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. The new version will be posted here with an updated "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact: